Manufactures

Ranch Equipment Inc. Shipping Policy

General Information

Ranch Equipment LLC. has a standard 30-day return policy on most items. Some items are not returnable. All returned items must be shipped in their original package and should be clean, unused and undamaged.
Check your freight before you sign off with the driver. If it’s damaged don’t sign for it.
Please follow the instructions below to receive a Return Authorization Number and prepaid return shipping label.
There is a 15% return processing fee for all returns. The processing fee for returned items that ship by freight will include a freight shipping cost deduction.
Our customer service is available for any questions you have. Please email us for prompt answers to any questions.

Explanation of Shipping Terms

In Stock - Ready to Ship: All orders will ship within 48 business hours from various vendors with multiple locations throughout the US, with lead times indicated directly on the product page.
Shipping Note: Large or heavy items that must be shipped by freight carrier will have a shipping note attached once they are placed in your cart that explains the shipping process for these items. A shipping specialist will reach out once the order has been placed to discuss your freight shipping options and provide you with an accurate shipping cost.

Please note that items with longer lead times will be called out on their product pages. Call us for details, or with any questions.

Location-Based Shipping Restrictions

Alaska, Hawaii, other US territories are exempt from free shipping offers and not available to ship at this time.
PO Box, APO, AFO, FPO, DPO and AFP shipping addresses cannot be fulfilled at this time as we must have a physical address that can be reached by FedEx.
International orders cannot be placed at this time.

Expedited Shipping

To receive your item sooner, please contact us and we will give you as many options available.

Freight Delivery

Large and heavy items are shipped using a common carrier freight truck. Our shipping specialists will contact you when your order is placed to discuss your freight quote.

When scheduling your delivery:

You must provide a valid phone number so the delivery company can reach you.
If you cannot be reached for your delivery, the delivery company will charge additional storage fees or return the shipment.
If the shipment is returned due to non-receipt, you will be charged additional shipping fees and it will result in the delayed arrival of your shipment.
Freight orders cannot be expedited.
Freight deliveries require access to a loading dock , unloading equipment or capable persons to unload the shipment from or truck. If that is not possible, a lift gate service can be added for an additional fee.

When receiving your delivery:

Inspect it immediately for damage and to make sure all items are present.
Note all damage and/or missing items on the receipt before signing and accepting the delivery.
If you are unable to inspect your shipment when it is delivered, write “DAMAGED” on the receipt before signing as the freight company receives no penalties unless a claim is submitted
Sign the receipt and make sure you receive a copy for your records.
Call our customer service representatives immediately to report any damage or missing items so they can start the claim process for damaged goods, or track down your missing items at the freight terminal.
If missing items are not found, the claim process will pay for replacement products.

Please note that Ranch Equipment LLC cannot be held liable for damaged or missing items that are not noted on the delivery receipt.

Ranch Equipment LLC has a 30-day Return Policy

General Information

Ranch Equipment LLC has a 30-day return policy on most items. Some items are not returnable. All returned items must be shipped in their original package and should be clean, unused and undamaged. Customers are responsible for the cost of shipping returned items back.

Please note that the original shipping cost for all returning items is non-refundable as that service has already been performed.

Prior to Initiating a Return

If you wish to initiate a return, please read through the following questions beforehand. These questions will give you an idea of how eligible your item is for a refund and assist your customer service representative when you call to initiate a return.

Did the item arrive in acceptable condition?
Do you have the ability to send photos of the product and/or packaging?
Do you have the original packaging? And if so, will the original packaging be sufficient to repack the item and send it back without damage?
Did you use the item, and if so, was the item damaged during usage? If the item was damaged during usage, no return will be initiated, and no refund will be issued. Photos may be requested prior to an RA being issued.

Please note that we will only issue a refund for an item that arrives back to us in new condition, in the original carton. If you choose to pay to send the item back and it arrives in an unacceptable condition, no refund will be issued.

We photograph return packages as they arrive, as part of our standard Returns process. We ask that you take photos of the item before and after repackaging it to facilitate identification of damage that occurred during transit back to us.

Return Instructions

If you are unsatisfied with your purchase for any reason, please follow the steps below:.

Request a Return Authorization Number. Please note that we may request photos before a return will be authorized, and we do not accept returns without a Return Authorization Number.
- By phone*: (312) 282-2521
- By email: ranchequipmentinc@mail.com; please note that we may request photos before a return will be authorized.
*Customer service hours are 8:00 am - 4:00 pm Monday-Friday C.S.T
.Take Photos of the Product Before Shipping. This allows us to confirm that the product arrives in the same state you shipped it.
Package the Item for Shipping. Pack it securely to prevent damage.
Take Photos of the Packaged Product Prior to Shipping. This allows us to confirm that no damage occurs to the packaging in transit.
Ship the Package Back to Us. Ship the item with a reputable shipping company that will provide you with tracking and insurance for your shipment. You must provide us with a valid tracking number to receive any refund.
Email Your Tracking Number and Photos. The tracking number will be used to confirm that your package arrives and prevent delays in the returns process.
Wait to Receive Your Refund. You will be credited within 5 business days after we receive your item and inspect it. If the item is found to be unused and in good working order we will issue a refund of the item price back to the original form of payment. Please note that the original shipping cost is non refundable, as the shipping service has already been performed.

Return Restrictins: Certain products fall under the return policy of that manufacturer and may be subject to a slightly different return process. Your customer service representative will discuss this with you when you call to receive your Return Authorization Number.

Certain products are Non-Refundable and/or Non-Returnable. Please refer to the product page for final sale indication.

Ranch Equipment Inc. reserves the right to modify these lists, and update our returns policy, at any time.

Restriction Definitions

Non-refundable/non-returnable: The sale is final. The product is not eligible for a full or partial refund. Due to the nature of the product and/or the potential for damage during shipping, the customer must dispose of the product at their discretion instead of shipping it back to us.
Non-refundable: The sale is final. Even if the product is returned to us, it is not eligible for a full or partial refund.
Non-returnable: The product is eligible for a full or partial refund if the conditions of our Returns Policy (as stated above) are met. Due to the nature of the product and/or the potential for damage during shipping, the customer must dispose of the product at their discretion instead of shipping it back to us.

Products that do not qualify for our return policy due to health and safety restrictions, or

Modular Wheelchair Ramps

Privacy Policy

Ranch Equipment LLC is committed to protecting your privacy.

The Statement of Privacy applies to Ranch Equipment LLC. Web site governs data colletion and usage at all Ranch Equipment LLC. sites and services; it does not apply to other online or offline sites, products or services. Please read the Ranch Equipment LLC Statement of Privacy. Ranch Equipment LLC. is a general audience website, intended for all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information

A s an E-commerce Web site,Ranch Equipment LLC collects personal information, such as your email address, name, home or work address or telephone number. Information collected by Ranch Equipment LLC is used solely for the purpose of billing and shipping your online purchases. Ranch Equipment LLC does not collect any information about your computer hardware and software.

Ranch Equipment LLC encourages you to review the privacy statements of websites you choose to link to from Ranch Equipment Inc. so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Ranch Equipment LLC network of websites.

When contacting the Ranch Equipment LLC. Customer Service department our friendly staff may request that you confirm certain personal information in order to verify and protect your identity.

Use of your Personal Information

Ranch Equipment Inc. and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Ranch Equipment LLC may also use personal information to inform you of other products or services available from Ranch Equipment LLC and its affiliates. Ranch Equipment LLC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Ranch Equipment LLC does not sell, rent or lease its customer lists to third parties. Ranch Equipment LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party. We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

Personal information collected on this site may be stored and processed in the United States or any other country in which Ranch Equipment LLC. or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Ranch Equipment LLC. abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Information we collect on the Ranch Equipment LLC and its Affiliate Sites may be used to enhance your shopping experience in the following ways:

To deliver merchandise that you have purchased online or at our facility
Prevent fraud and bill you for your purchased items
Confirm your estimates and orders
Respond to your Customer Service & Sales inquiries or requests
Communicate great values and featured items to you.
Locate and stock the products you are searching for.
Customize your online shopping experience.
Comply with valid or applicable legal procedures, requirements, regulations or statutes.

Note: You may also stop the delivery of future promotional email from Ranch Equipment LLC by responding directly to any email you receive with a request to remove you from the mailing list.

Data Subject Rights

You have the right to request:

Information pertaining to any personal information we collect and use.
Correction of any inaccurate personal information.
Deletion of any and all personal information.

You may also reach out to us by phone or email or mail (see address below).We may ask you to provide information pertaining to recent purchases in order to verify your identity and ensure that we’re accessing the correct information.

Security of your Personal Information

Ranch Equipment LLC is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in external controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through Verisign.

Cookies & Other Computer Information

You can choose to browse on Ranch Equipment LLC and its Affiliates without cookies. However, without these identifier files you will not be able to complete a purchase or take advantage of certain features of the Site. These features include storing your shopping cart for later use and providing a more personalized shopping experience.

Each browser is different, so check your browser's "Help" menu to learn how to change your cookie preferences.

We collect this information to enhance the quality of your experience during your visit to the Site and will not sell or rent this information to any third parties.

We also contract with third parties to provide us with:

data collection and reporting services regarding our customers' activities on Ranch Equipment LLC or its Affiliates;
tracking and measuring performance of our marketing efforts and your response to our marketing efforts;
and the delivery of relevant marketing messages.

These third parties may use cookies and Web beacons (1 × 1 pixels), and may receive anonymous information about your browsing and buying activity on the Site. None of your personally-identifiable information (such as your name, address, email address, credit card number, etc.) will be received by or shared with these third parties.

If you do not want your non-personal information used to serve ads to you, you can change the settings of your browser to reject cookies. Each browser is different, so check your browser's "Help" menu to learn how to change your cookie preferences.

If you have questions or comments about Ranch Equipment LLC privacy policy, please contact us.